Shipping Policy

Thank you for shopping with O ROOTS HEALTHCARE. We aim to deliver your orders quickly, safely, and efficiently.

1. Order Processing

All orders are processed within 1–3 business days after order confirmation and successful payment.

Orders placed on Sundays or public holidays will be processed on the next working day.

2. Free Shipping Across India

We are pleased to offer Free Shipping across India (PAN India) on all orders placed through our website.

There are no additional shipping charges for deliveries within India unless otherwise specified during special circumstances.

3. Shipping Partners

Orders are shipped through reliable courier and logistics partners depending on the delivery location and service availability to ensure safe delivery.

4. Estimated Delivery Time

Estimated delivery time may vary depending on the shipping location:

Metro Cities: 2–5 business days

Other Cities and Towns: 3–7 business days

Remote Areas: 5–10 business days

Please note that delivery timelines are approximate and may vary due to courier delays, weather conditions, or other unforeseen circumstances.

5. Order Tracking

Once your order is shipped, you will receive a shipping confirmation email or message with tracking details, allowing you to monitor your shipment.

6. Correct Shipping Information

Customers must provide complete and accurate shipping details, including full address and contact number.

O ROOTS HEALTHCARE will not be responsible for delays or failed deliveries due to incorrect or incomplete information provided by the customer.

7. Damaged or Tampered Packages

If you receive a package that appears damaged, leaking, or tampered, please:

Do not accept the package, or

Record a video while opening the parcel

and contact us immediately with photo or video evidence.

8. Delayed or Lost Shipments

While we work with reliable courier partners, delivery may occasionally be affected by factors beyond our control. In such cases, we will coordinate with the courier company to resolve the issue as quickly as possible.

9. Product Usage Disclaimer

All products sold by O ROOTS HEALTHCARE are cosmetic raw materials intended for formulation, manufacturing, or research purposes only.

These ingredients must be properly diluted and formulated before use. Direct application of raw materials may cause irritation or adverse reactions. Buyers are responsible for ensuring proper handling, formulation, and safety testing before use.

10. Contact Information

For any shipping-related queries, please contact:

O ROOTS HEALTHCARE
Email: info@oroots.in
Phone: 9319291923