Refund & Return Policy
At O ROOTS HEALTHCARE, we deal in cosmetic raw materials and ingredients intended for manufacturing and formulation purposes. Please read our return and refund policy carefully before placing an order.
1. Non-Returnable Products
All products sold on this website are non-returnable and non-exchangeable once delivered.
Due to the nature of cosmetic raw materials, we cannot accept returns for reasons such as change of mind, improper usage, formulation failure, or dissatisfaction with results.
2. Return Eligibility
Returns will only be accepted in the following case:
If a wrong product has been delivered compared to what was ordered.
To be eligible for return:
The product must be unused, unopened, and in its original packaging.
The return request must be raised within 48 hours of delivery.
Proof such as photos or videos of the product and packaging may be required.
3. Usage Disclaimer (Important)
All products sold by O ROOTS HEALTHCARE are cosmetic raw materials and ingredients intended for professional formulation, manufacturing, or research purposes only.
These materials must be properly diluted and formulated before application.
Direct use on skin, hair, or body in raw form may cause irritation, burns, or adverse reactions.
Buyers are responsible for understanding proper usage, formulation guidelines, and safety testing before use.
We strongly recommend patch testing and professional consultation before incorporating any ingredient into cosmetic formulations.
O ROOTS HEALTHCARE shall not be held responsible for any misuse, improper formulation, or direct application of raw materials.
4. Return Process
If you receive a wrong product, please follow these steps:
Contact us within 48 hours of delivery via email or customer support.
Provide order details and photographic proof of the incorrect product.
Once approved, you will be asked to ship the product back to our return address.
5. Return Shipping
The buyer is responsible for shipping the product back to our address.
The product must be securely packed to avoid damage during transit.
We recommend using a trackable courier service.
6. Refund Process
Refunds will be processed only after we receive and inspect the returned product.
If the return is approved, the refund will be issued within 5–7 business days.
Refunds will be credited to the original payment method used during purchase.
7. Non-Refundable Situations
Refunds will not be issued in the following cases:
Product has been opened, used, or tampered with
Return request made after 48 hours of delivery
Product damaged due to improper handling by the customer
Dissatisfaction due to formulation results or raw usage
8. Contact Us
For return requests or queries, please contact:
O ROOTS HEALTHCARE
Customer Support Email: info@oroots.in
Phone: 9319291923